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Careers at Greenvelope

Are you looking to become an important member of one of Seattle's startups?
All Job Openings > Customer Support Agent
Customer Support Agent

Are you looking to become an important member of one of Seattle's startups? 

Greenvelope.com is a fast growing electronic invitation, ticketing, and event management company based in Seattle. We were recently named one of the "Coolest Small Businesses in Seattle" by Business Insider. After starting from a dorm room in 2008, Greenvelope is now an industry leader and has helped over 1,000,000 hosts create beautiful online communications.

Greenvelope is looking for employees who want to have an immediate impact on the success of our company. Greenvelope is fast-paced, creative, and passionate about our product. We are in a huge market and the customer enthusiasm for our product has been overwhelming!  We advocate promoting from within, so there is limitless opportunity for career growth.

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Summary: Customer service is an incredibly important part of Greenvelope’s brand. Our customer support agents never read a script; we encourage each agent to inject their own unique personality into all communications and work to build ongoing relationships with our clients. In addition to helping with customer support, you will have the opportunity to work on a variety of projects that cater to your skill-sets and interests. For example, if your passion is copywriting, you will have the opportunity to contribute to our blog. If you are interested in being part of a high-energy team, we would love to chat!

Responsibilities:

  • Supporting prospective customers and current customers via live chat, phone, and email
  • Proposing ideas for how we can improve our product and new product ideas
  • Reporting any bugs or issues to our development team - hopefully rarely!  
  • Working on a variety of alternative projects based on your passion and skill sets
  • Training new customer service agents

You should have:

  • Customer service experience is preferred
  • A passion for helping 
  • Relentless work ethic
  • Great communication skills
  • Familiarity with Excel and Photoshop is preferred
  • A proven track record of working in a fast paced, changing environment.
  • Understanding of the inner workings of event planning is a plus

You are: 

  • Well-organized
  • Energetic
  • Ambitious 
  • Formidable
  • Pragmatic
  • Occasionally sarcastic

Location: We work out of a spacious office in the heart of downtown Seattle with a high-energy team of talented entrepreneurs, designers, and developers. 

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